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XHD3000 Remote Control and Menu System

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XHD3000-remote.jpgThe Gateway remote does it's job... barely. It has no discrete input buttons and also lacks discrete power on/off buttons. It is not backlit. It is a programmable remote so you can, if you're a masochist, program other device remotes into it. There is no learning possible with this remote. I'd love to say more, but after using it for a little bit I put it down and played some more with the cool blue buttons...

If this LCD display is close to your sitting position as it is with me, I think you'll do the same. If you are using this as a main display and are sitting on a couch (aside form being crazy since all that high-resolution is wasted) I'd recommend a universal remote to accompany your purchase.

One nice associated technology is the IR emitter that comes with the display. The IR "Blaster" allows control of a device that may not be in direct IR range. It works by relaying the IR information from the monitor to the connected emitter (included) thus allowing you to control a single device that may be, for example, under your desk.

The Menu System

XHD3000-buttons.jpgI loved the contextual menu system. I think I really liked not having any physical buttons to press. You have no idea how frustrating it is to click-click-click forever to get where you need to be. On the Gateway XHD3000, you simply slide your hand around or casually brush a button area to select the option you need. And it's laid out in a fairly intelligent manner. Once I got into the PIP functions, I found that the first menu enabled me to activate or deactivate the function – I didn't have to drill down 3 levels to turn it on or off. They obviously did some human testing on this product to check ergonomics.

With regard to the buttons, I found myself noticing that I had 4 different styles used for activating the illuminated touch controls:

  • The Run
    Used for quickly running your thumb along the slider buttons in order to increase or decrease a variable like Volume or PIP Size.

  • The Swipe
    My most common 'move' The Swipe is a casual flick of the finger across a particular control. This was most typically used on the Power button to boot up the display.

  • The Tip-Tap
    This was the lackadaisical tapping of multiple buttons as needed to navigate up and down through the menu system to get to a more obscure area and make adjustments.

  • The Push
    On those rare occasions where I got serious about my button-pressing I would utilize a more firm command of my finger to ensure that activation occurred as expected and without delay.

The first time you select the menu you'll be presented with the ability to adjust the volume, mute the system, control PIP functions, select a different input and also advance to the Main Menu. This method of giving you instant control over the most used-functions is a great, practical solution that ensures you're not wasting time clicking around menus to get the most basic tasks done.

Main Menu

Here you can adjust picture settings (limited to Brightness with DVI-D input), PIP settings, Geometry, Audio settings and access Advanced menu controls.

Advanced Menu

Color adjustments can be made here (though not when using DVI-D) and it is here that you can set the front panel LED mode to Day or Night which makes sure those blue lights aren't blinding you at night. Some housecleaning functions are also located here, including the Resolution Reminder, IR Training, Input (auto)Search, Integrated Product Tour (turn this OFF quickly!), and Information (shows current input and frequency). You can also reset the display here and change the Language.

XHD3000-picture.jpgPicture Settings

Brightness, Contrast, Sharpness, Gamma, Black Level, Hue and Saturation can all be adjusted here. With DVI-D you can only adjust Brightness, however.

PIP Settings

The PIP Settings menu is where the magic happens. The PIP features of the Gateway XHD3000 are only available when 2560x1600 PC video over dual-link DVI-D is selected as the primary video source. Those options, however are very cool. Users can select the PIP source (ANY of the remaining inputs) to be overlaid over the DVI-D input, vary the position (Upper Left, Upper Right, Lower Right, Lower Left) and even vary the Size and Transparency of the PIP window. Varying the size and Transparency of the PIP utilizes the top touch control which operates in a slider mode, allowing you to quickly adjust the parameters smoothly and in real-time.

XHD3000-PIP-active.jpg
The guy in The Matrix could have used this screen instead of the 9 scattered 15-inch monitors...

Video Adjust

This menu function only applies to standard definition sources (480i signals). The options include a Theme Mode which is your picture modes for automatic preset color settings (there are 4 presets and a Custom mode). Color Temp allows you to flip between Cool, Neutral and Warm. A Sharpness control is there (leave it at it's lowest setting) and Film Mode Detection enables 2:3 pull-down correction for 24 frame film sources like DVDs. Scaling options include Wide Mode (fits to width), Zoom (good for 2.35:1 anamorphic film material), and 1:1 mode which is good for 4:3 aspect ratio sources. Noise Reduction was decent, however I'd keep it at the lowest setting in order to reduce “floater” artifacts which arise from the edges of objects being artificially protected from the removed noise. The last feature I found useful was Overscan, which I left off for most sources I utilized.

Geometry

Sometimes an image needs to be moved right or left, possibly due to a mismatch of the video signal or some other anomaly with respect to a source or a piece of software. The Geometry menu lets users alter the horizontal and vertical position of the on-screen image. There are also Clock and Phase adjustments which, as Gateway actually recommends in their manual, should probably not be utilized unless you really know what you are doing.

XHD3000-audio.jpgAudio

Under the Audio menu you can adjust Bass and Treble and also enable 3D Audio, a DSP-based pseudo-surround mode that gives depth to two-channel soundtracks. This type of phase-based DSP, while nifty in small doses, tends to give me a headache so I left it off. The audio menu also allows you to switch the Audio Source from the Main source to the PIP audio. This is beyond cool as it allows you to work while watching AND listening to the television... not that I'd ever do that while writing a review (Go Eagles!) The last two options in this menu involve audio and video sync. Auto Delay (on by default) adjusts the audio to be in sync with the video – compensating for advanced video processing which often introduces delays. Manual Delay allows you to manually delay the audio in ms.

 

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Recent Forum Posts:

Optical10 posts on November 20, 2009 18:39
Help - European source for replacement Gateway 30" screen needed

As you gusy know from my previous contribution to in this thread I live in the UK and my imported Gateway XHD3000 30“ from the states has finally succumbed to the dreaded pixel corruption issues extensively reported on the Internet. I now can't see beyond a 6” inch top to bottom rainbow colored (with white background) pixel corruption on the left hand side. Previous I was able to live with two or three pixels, right hand side, that would disappear after 10 to 15 minutes of warming-up which also started in even the first 12 months of warranty. For the Farmer issue has only just started, ironically a week into upgrading to a HD box.

I have contacted HSN.com but my 12 month warranty has expired and I am awaiting Gateway USA response as Gateway UK no longer exists. But due to my previous contacts with their USA customer support and technical department I am not hopeful of their cooperation in supplying a replacement TFT monitor as they seem to want to wash their hands of any responsibility for this monitors failing hardware.

Has anybody been able to source a original or alternative comparable replacement 30 inch screen from a reputable third party OEM manufacturer or supplier, preferably in the UK or European market? If not I would consider a USA or Taiwanese supplier because looking at the current crop of 30 inch monitors nothing seemed to be close to this monitor with regards to its dual PC display /HD TV credentials even two years after its release. Unless anybody knows that this is not the case with a current or up and coming alternative model am prepared to repair this model at a reasonable cost.

Any arguments for or against repair will be gratefully considered, thanks in advance. :-)
Optical10 posts on September 06, 2009 09:55
bmoshier, post: 395473
Hello,



3) When I boot my Windows XP Pro x64 system, Windows' Plug & Play asks me to provide the “Gateway XHD3000 driver.” Contacting Gateway results in talking to people who simply say “monitors don't need drivers.” Yet, I keep getting this message whenever Windows scans for new hardware. So, there are two issues: (A) The software issue with the driver and (B) Gateway is unable support this monitor.

After searching on my own, I found USB device drivers for the XHD3000. When I try to install the driver, Windows says it can't find the hardware associated with the software from Gateway. I pointed this out to Gateway support. Their response was to say they don't know what to say.

At this point, I'm at a loss for where to go for help.

Do YOU know someone at GATEWAY who is willing to take ownership of technical support? If so, please, send them my way. (Major / Critical issues)



Bert.

I too own this monitor and overall I am happy with it. However about your driver issue with USB and XP 64-bit I can concur that I had the same problem with Vista 64-bit until I upgraded the bundled “EzTune CD” software that came with the monitor. I hope you have already solve this problem if not this solution should help.

I myself have a new problem and I was hoping that you could tell me if you have such a problem as well.
When I initially turn on the monitor, for TV or computer use, I get a green single pixel vertical line 1 inch from the right hand side running straight down top to bottom. Although this line disappears after 15 to 20 minutes of use I can't ignore it any longer because as of today it is now joined by a single pixel red vertical line very close to it but not quite next door to the green pixel. Both lines seem to be present with a general shower of red single pixels randomly presenting on and off erratically all over the screen which are visible in black background areas mostly.
I've had the monitor since November 2007 and I'm hoping that this isn't the end for this monitor.


I have had absolutely no joy from Gateway technical support, as they seem to be clueless as many other people have testify to. My problem is also compounded as this model of monitor never sold in the United Kingdom so I had to get a friend to exported it from the States to me in the UK. This also gave Gateway the excuse of washing their hands of any after sales support even under warranty. As you can imagine this is the last Gateway product I will ever purchase which is a shame as this product still has very many unique features like 1080p to 1600p upscaling which the competition still hasn't emulated.


In the meantime I would be grateful if any one who has knowledge of such an issue as the red and green vertical lines and also the cascade of red pixels appearing and disappearing in the warm up time could advise me as to the cause. Here's hoping that I need to upgrade my cabling rather than replace the LCD, fingers crossed.

Cheers :-)
bmoshier posts on March 31, 2008 19:40
21st Monitor with 1980 suppport (software and end-user)

Hello,

I purchased this monitor 4 days ago and have had both joy and pain with it since.

Pro: I love the PIP support, such as sizing the window, moving, and transparency. While there are limits when using 2560x1600 mode, Gateway denotes these limits up front and discusses how to work around them.

The 2560x1600 is wonderful. The color width / saturation could be better (e.g. like the Dell 3008WFP, but you can't have everything).

The multiple input support works very nicely.

The Con, though, are significant, IMHO.

1) Lacks a Media Card Reader as the Dell 3008WFP or 3007WFP provide. (Minor nit)

2) The color width / saturation is not as good as the Dell 3008WFP (which is at 117% of NTSC and shows it). (Moderate)

3) When I boot my Windows XP Pro x64 system, Windows' Plug & Play asks me to provide the “Gateway XHD3000 driver.” Contacting Gateway results in talking to people who simply say “monitors don't need drivers.” Yet, I keep getting this message whenever Windows scans for new hardware. So, there are two issues: (A) The software issue with the driver and (B) Gateway is unable support this monitor.

After searching on my own, I found USB device drivers for the XHD3000. When I try to install the driver, Windows says it can't find the hardware associated with the software from Gateway. I pointed this out to Gateway support. Their response was to say they don't know what to say.

At this point, I'm at a loss for where to go for help.

Do YOU know someone at GATEWAY who is willing to take ownership of technical support? If so, please, send them my way. (Major / Critical issues)

Overall:

This really seems to be a 21st monitor but the support is almost 1980 Microsoft with no one wanting to take ownership and/or help.

Bert.
gobats posts on November 22, 2007 11:10
Gateway XHD3000

I have never met a Gateway Customer Service rep that I liked or at least seemed to like customers.Gateway could not give me anything period
Seth=L posts on October 08, 2007 10:44
Clint DeBoer, post: 317236
That is the best proof yet that people are reading my reviews… love it.
I had a feeling it might invoke such a responce, and I have no clue why. I assumed everyone read your reviews.
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