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XHD3000 Introduction and Basic Setup

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I like big computer monitors and always have. Back in my editing days I utilized a Mac-based AVID video edit workstation and got very accustomed to dual 20-inch CRT screens. That turned out to be a curse and, until recently, I always surrounded myself with a dual-monitor system at home as well. Through the years the sizes have gone from 15-inch to 19-inch and the technology from CRT to LCD but I always needed a lot more real-estate than a single monitor could give me.

Until now.

Gateway's new 30-inch 2560x1600 behemoth XHD3000 monitor is like a dream come true. Finally, I can actually get more than two (large) screens worth of content onto a single screen. My desk is cleaner, sleeker and let's face it – a giant 30-inch display sitting a scant 20-inches away from your face is a sight to behold. It turns heads, heck – it almost breaks necks.

Basic Setup and Installation

Setup is easy, except for the expected difficulties of finagling cables and connections to the bottom of a rather large monitor. Each of the inputs and connections are labeled on the back of the display, however the think white text and graphics may be difficult to make out in dim light, so bring a flashlight if you're not in a brightly-lit room.

The display comes pre-mounted on its stand – a very robust and futuristic-looking assembly that would make any industrial engineer proud. It was too bad that the robust and slick-looking tilt/swivel assembly has to exist on the back – it was so beautiful I wanted to show it off. If you don't have your desk up against a wall as I do, you'll have the opportunity to do just that.

Note on Dual-Link DVI-D: DVI-D (dual-link) is a unique and special connection. It requires three things: 1) a compatible video card that supports dual-link output, 2) A dual-lnk DVI-D cable, and 3) a monitor that is dual-link compatible. The ONLY way you will get 2560 x 1600 resolution on the XHD3000 is through a dual-link chain.

Every time you boot the XHD3000 you will be treated to a melodic succession of 7 tones which greet you and welcome you to the world of uber-large displays with enough resolution to show not only the adorable mole on Milla Jovovich's face but its texture. In my initial setup I quickly realized that the ATI Radeon X600 PCI-Express video card installed in my PC simply wouldn't cut it. My maximum resolution was 1920 x 1200 – the same as with my current 24-inch LCD monitor. I had utilized the dual-link cable supplied with the XHD3000, so I was a bit confused until I realized that my video card didn't support dual-link DVI-D output, thus choking the resolution. Gateway came to the rescue by shipping me an nVidia GeForce 8600 GT PCI-Express card. That did it. OK, so I needed a $200 video card to run it – actually you can get dual-link for a less than that, so don't fret it.

Connections

There are a plethora of inputs on the rear of the the XHD3000, however duplicates are not something Gateway considered critical. What this means is that while you have one each of HDMI, DVI-D, VGA/HD-15, component, etc – if you have two DVI-D outputs from two different PCs you're out of luck. I personally run a Mac Mini and a PC. To get both connected I simply utilized the VGA input for the Mac. I am completely satisfied with this arrangement (the Mini won't support 2560 x 1600 resolution regardless) but those users hoping to pipe two DVI-D outputs into this monitor will need to get a separate switcher.

XHD3000-inputs.jpg

The availability of separate audio inputs for each of the analogue and the DVI-D inputs means that this is a true multi-source display. I have seen many displays that “share” audio inputs, especially between composite and S-video. The dxp Speaker Bar (DXP stands for “Digital eXplosive Power” – just kidding I made that up) plugs into the rear of the display and requires both an audio and power connection which are provided.

 

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Recent Forum Posts:

Optical10 posts on November 20, 2009 18:39
Help - European source for replacement Gateway 30" screen needed

As you gusy know from my previous contribution to in this thread I live in the UK and my imported Gateway XHD3000 30“ from the states has finally succumbed to the dreaded pixel corruption issues extensively reported on the Internet. I now can't see beyond a 6” inch top to bottom rainbow colored (with white background) pixel corruption on the left hand side. Previous I was able to live with two or three pixels, right hand side, that would disappear after 10 to 15 minutes of warming-up which also started in even the first 12 months of warranty. For the Farmer issue has only just started, ironically a week into upgrading to a HD box.

I have contacted HSN.com but my 12 month warranty has expired and I am awaiting Gateway USA response as Gateway UK no longer exists. But due to my previous contacts with their USA customer support and technical department I am not hopeful of their cooperation in supplying a replacement TFT monitor as they seem to want to wash their hands of any responsibility for this monitors failing hardware.

Has anybody been able to source a original or alternative comparable replacement 30 inch screen from a reputable third party OEM manufacturer or supplier, preferably in the UK or European market? If not I would consider a USA or Taiwanese supplier because looking at the current crop of 30 inch monitors nothing seemed to be close to this monitor with regards to its dual PC display /HD TV credentials even two years after its release. Unless anybody knows that this is not the case with a current or up and coming alternative model am prepared to repair this model at a reasonable cost.

Any arguments for or against repair will be gratefully considered, thanks in advance. :-)
Optical10 posts on September 06, 2009 09:55
bmoshier, post: 395473
Hello,



3) When I boot my Windows XP Pro x64 system, Windows' Plug & Play asks me to provide the “Gateway XHD3000 driver.” Contacting Gateway results in talking to people who simply say “monitors don't need drivers.” Yet, I keep getting this message whenever Windows scans for new hardware. So, there are two issues: (A) The software issue with the driver and (B) Gateway is unable support this monitor.

After searching on my own, I found USB device drivers for the XHD3000. When I try to install the driver, Windows says it can't find the hardware associated with the software from Gateway. I pointed this out to Gateway support. Their response was to say they don't know what to say.

At this point, I'm at a loss for where to go for help.

Do YOU know someone at GATEWAY who is willing to take ownership of technical support? If so, please, send them my way. (Major / Critical issues)



Bert.

I too own this monitor and overall I am happy with it. However about your driver issue with USB and XP 64-bit I can concur that I had the same problem with Vista 64-bit until I upgraded the bundled “EzTune CD” software that came with the monitor. I hope you have already solve this problem if not this solution should help.

I myself have a new problem and I was hoping that you could tell me if you have such a problem as well.
When I initially turn on the monitor, for TV or computer use, I get a green single pixel vertical line 1 inch from the right hand side running straight down top to bottom. Although this line disappears after 15 to 20 minutes of use I can't ignore it any longer because as of today it is now joined by a single pixel red vertical line very close to it but not quite next door to the green pixel. Both lines seem to be present with a general shower of red single pixels randomly presenting on and off erratically all over the screen which are visible in black background areas mostly.
I've had the monitor since November 2007 and I'm hoping that this isn't the end for this monitor.


I have had absolutely no joy from Gateway technical support, as they seem to be clueless as many other people have testify to. My problem is also compounded as this model of monitor never sold in the United Kingdom so I had to get a friend to exported it from the States to me in the UK. This also gave Gateway the excuse of washing their hands of any after sales support even under warranty. As you can imagine this is the last Gateway product I will ever purchase which is a shame as this product still has very many unique features like 1080p to 1600p upscaling which the competition still hasn't emulated.


In the meantime I would be grateful if any one who has knowledge of such an issue as the red and green vertical lines and also the cascade of red pixels appearing and disappearing in the warm up time could advise me as to the cause. Here's hoping that I need to upgrade my cabling rather than replace the LCD, fingers crossed.

Cheers :-)
bmoshier posts on March 31, 2008 19:40
21st Monitor with 1980 suppport (software and end-user)

Hello,

I purchased this monitor 4 days ago and have had both joy and pain with it since.

Pro: I love the PIP support, such as sizing the window, moving, and transparency. While there are limits when using 2560x1600 mode, Gateway denotes these limits up front and discusses how to work around them.

The 2560x1600 is wonderful. The color width / saturation could be better (e.g. like the Dell 3008WFP, but you can't have everything).

The multiple input support works very nicely.

The Con, though, are significant, IMHO.

1) Lacks a Media Card Reader as the Dell 3008WFP or 3007WFP provide. (Minor nit)

2) The color width / saturation is not as good as the Dell 3008WFP (which is at 117% of NTSC and shows it). (Moderate)

3) When I boot my Windows XP Pro x64 system, Windows' Plug & Play asks me to provide the “Gateway XHD3000 driver.” Contacting Gateway results in talking to people who simply say “monitors don't need drivers.” Yet, I keep getting this message whenever Windows scans for new hardware. So, there are two issues: (A) The software issue with the driver and (B) Gateway is unable support this monitor.

After searching on my own, I found USB device drivers for the XHD3000. When I try to install the driver, Windows says it can't find the hardware associated with the software from Gateway. I pointed this out to Gateway support. Their response was to say they don't know what to say.

At this point, I'm at a loss for where to go for help.

Do YOU know someone at GATEWAY who is willing to take ownership of technical support? If so, please, send them my way. (Major / Critical issues)

Overall:

This really seems to be a 21st monitor but the support is almost 1980 Microsoft with no one wanting to take ownership and/or help.

Bert.
gobats posts on November 22, 2007 11:10
Gateway XHD3000

I have never met a Gateway Customer Service rep that I liked or at least seemed to like customers.Gateway could not give me anything period
Seth=L posts on October 08, 2007 10:44
Clint DeBoer, post: 317236
That is the best proof yet that people are reading my reviews… love it.
I had a feeling it might invoke such a responce, and I have no clue why. I assumed everyone read your reviews.
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