SV471XVT Calibration & Benchmarks Tests

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Calibrating the Television

We were excited to break out our new CalMAN Professional Software with NIST Certified Chroma5 meter and get to work on the Vizio to see how well it performed. What we found was that the display looked pretty decent out of the box, with a green emphasis across the mid and high ranges. That's not the preferred deviation (though it looks great for sports in general) so we set to work on tweaking the display as best we could. Setting the correct Black and White levels were key (we now use the excellent Spears & Munsil HD Benchmark) and we began all of our calibrations from the Movie Mode.

CIE Chart – Color Reproduction & Saturation Potential

After measuring the primaries of the SV471XVT, we noted that it performed a little better than the SV470XVT, however we also were aware that we were using a different meter and calibration system to test it. With that said, we simply are going to acknowledge that our current system is known to be highly reliable and accurate.

In comparing the CIE charts of the current SV471XVT vs the SV470XVT, we can see that our measurements indicate a very nice ability for the Vizio to achieve near-reference color. 

470 CIE 471 CIE

Vizio SV470XVT (left) and SV471XVT (right)

ANSI contrast came in at 935:1 with Color Temp set to "Normal" and with Contrast and Brightness correctly set for night time viewing. The backlight was also set to 20. We found that adjusting the backlight really didn't do much to effect the contrast ratio, it merely raised the black level reads while simultaneously raising the peak white level measurement. As a result, feel free to crank up the backlight to 100 during the day and then bring it all the way down to 0 at night. Even in Vivid mode the ANSI Contrast measured just 1040:1, though the peak white level was much higher, allowing for easier viewing in daylight hours or in rooms where light control is not practical or possible. To achieve the correct levels we set Brightness to 51 and Contrast to 51 and set Color Temp to Normal. Color temperature was best in Movie mode, with it coming in almost right on D65. Vivid, Game, and the 4 Sports modes all had color temperatures in excess of 10000K. Standard mode was around 6700K and provided only a slightly more visible picture than Movie mode.

With our Chroma5 colorimeter in place, we calibrated the set and were able to get the following results:

RGB

Not bad considering there are no individual Gain/Cut controls

gamma

Gamma ranged, but averaged around 2.25 through the midband

Calibration overall is only possible in a limited way. Beside the fact that Vizio doesn't provide RGB Gain/Bias controls in the user interface, the HDMI inputs are partially shared, so even settings like Brightness, Contrast, Color, Tint and Sharpness cannot be changed on a per-input basis as we'd prefer. The way it works is that HDMI 1 has its own settings and then HDMI 2, 3, and 4 are tied together. It's an obvious cost-savings decision and we can't fault them for that given the price.

Audioholics/HQV Bench Testing Summary of Test Results

Perfect Score is 130
Vizio SV471XVT Benchmark Score: 95 (rock on!)

Test

Max
Points

Component
480i

Component
Pass/Fail

Color Bar

10

10

Pass

Jaggies #1

5

5

Pass

Jaggies #2

5

5

Pass

Flag

10

10

Pass

Detail

10

10

Pass

Noise

10

10

Pass

Motion adaptive Noise Reduction

10

5

Pass

Film Detail

10

10

Pass

Cadence 2:2 Video

5

5

Pass

Cadence 2:2:2:4 DV Cam

5

0

Fail

Cadence 2:3:3:2 DV Cam

5

0

Fail

Cadence 3:2:3:2:2 Vari-speed

5

0

Fail

Cadence 5:5 Animation

5

0

Fail

Cadence 6:4 Animation

5

0

Fail

Cadence 8:7 animation

5

0

Fail

Cadence 3:2 24fps film

5

5

Pass

Scrolling Horizontal

10

10

Pass

Scrolling Rolling

10

10

Pass

Total Points

130

95

 

* Tested using 480i via component video and HDMI inputs

Comments on Calibration and Bench Testing

Sharpness was defaulted at 4 and this time around we felt that this was OK, seeing very little difference between any of the settings from 4 and below. Any higher and you get edge artifacts or ringing around high contrast areas.

Smooth motion is starting to grow on me, however it is still plagued with an inability to accurately and sufficiently generate interframe information for quickly moving objects that pan across the screen. My continuing determination is that it should probably be left off, though we encourage users to play with it and determine if they like it.

 

Post Reply
AccessGuy posts on October 04, 2009 18:53
Flat panel TVs (Percentage needing repairs between 2005 and 2008) based on a sample size of 168,000 reports: (I was surprised at the Sanyo figure, but actually I have a 32" Sanyo in the guest bedroom I bought in 2005 and it's still fine, though the picture quality is certainly not nearly as good as Samsung, Sony, or Vizio)

Sanyo 1
Sony 2
Sylvania 2
Panasonic 2
JVC 2
Sharp 2

Toshiba 3
Vizio 3
Samsung 3
Philips Magnavox 3

Olevia 4
LG 4
Hitachi 4

Westinghouse 5
Polaroid 6
Mitsubishi 7
3db posts on September 29, 2009 05:56
mnnc;629125
I am certain that Vizio are not the only company with less than desirable customer service as you clearly mention. "First rate"...concerning what specifically? In support of my "claim" there are several forums dedicated to Vizio products, their failure, and the companies reluctance to do much or anything to remedy issues with their products. In fact, most issues have been resolved not by Vizio but by the customer returning product to store where unit was purchased and getting a refund or exchange. This did not always go so well and management had to become involved with some owners. I own an earlier plasma that is known to be a lemmon...blowing up literally left and right that Vizio are very aware of and have not acted upon the situation.


Lets hope that Vizio keeps on improving their customer service as they are at least native to North America even though they buy their panels from other manufaturers such as LG. BTW, thanks for chiming in with your response. I still would have to pay an additional $500 more for the same resolution and screen size here in Canada.
mnnc posts on September 28, 2009 17:04
3db;628923
This is the 2nd time you slammed Vizio's customer service and without proof. Anty up or be still. My a/v sales guy dropped selling Samsung becuase of their poor customer support. I've read many threads were Vizio's customer support was first rate.


I am certain that Vizio are not the only company with less than desirable customer service as you clearly mention. "First rate"...concerning what specifically? In support of my "claim" there are several forums dedicated to Vizio products, their failure, and the companies reluctance to do much or anything to remedy issues with their products. In fact, most issues have been resolved not by Vizio but by the customer returning product to store where unit was purchased and getting a refund or exchange. This did not always go so well and management had to become involved with some owners. I own an earlier plasma that is known to be a lemmon...blowing up literally left and right that Vizio are very aware of and have not acted upon the situation.
3db posts on September 28, 2009 11:06
bandphan;628955
This is what some people equate to poor customer service, not saying that the reseller might provide better.. From Vizo

”Service Labor
During the one (1) year warranty period, VIZIO will provide, when needed, service labor to repair a manufacturing defect at its designated service center. To obtain warranty service in the United States, you must first contact VIZIO Technical Support via email at techsupport@VIZIO.com or via phone at (949) 428-2525. The determination of service will be made by VIZIO. PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.

Service
During the one (1) year warranty period, VIZIO will, at its option and sole discretion, repair or replace defective parts, which may be new or remanufactured, including replacement of the entire unit. The Customer will be required to ship the product to the service center indicated by VIZIO when the return authorization is provided. The Customer is responsible for all transportation charges to the service center. VIZIO is not responsible for the de-installation or re-installation of the product.

Packaging and Shipping Instruction
When shipping the product to an authorized VIZIO service facility, the original carton box and packing material, or an equivalent as designated by VIZIO, must be utilized.”

According to Vizio, all TVs 37” and larger must go by truck to California. Fed Ex Ground from NY to Vizio in Irvine, CA is $88.95 for its 42” LCD TV and $108.95 for its 50” plasma. You threw out the TVs packing carton? If you are in the warranty period, it’s no problem, Vizio will ship you a new cardboard box at no charge (according to its CS rep).

If the Vizio flat screen breaks after the one-year warranty expires is where it gets expensive. The prices are shocking.

For any Vizio 42” LCD, the carton and packing material with shipping is $300. Its out of warranty service is at a “Flat Rate” of $300 parts + $140 labor. Outbound shipping (FED EX ground) to Vizio cost $89. For return freight, Vizio charges $250 bringing the total cost of an out of warranty repair cost a staggering $1079. The current cost of a new Visio 42” LCD at Circuit City is $1099. Think of it, twenty bucks more and you get a brand new disposable TV with a new one-year warranty. What a deal!


An update to the shipping;

“Service
During the one (1) year warranty period, VIZIO will, at its option and sole discretion, repair or replace defective parts, which may be new or remanufactured, including replacement of the entire unit. Please note that it may be determined that the unit cannot be repaired and must be replaced. In this case, the Customer may be required to ship the product to the service center indicated by VIZIO when the return authorization is provided. For displays forty-two inches (42&#8243 and larger, VIZIO will cover the transportation charges to replace the unit. For displays under forty-two inches (42&#8243, the Customer is responsible for transportation charges to the service center. VIZIO will be responsible for the return transportation charges from the service center to the Customer. VIZIO is not responsible for the de-installation or re-installation of the product.”

according to http://hdguru.com/?p=108 [hdguru.com]
Clint DeBoer posts on September 28, 2009 09:58
I think it's clear that the only people who should contemplate fixing TVs are those with electronics knowledge, and access to service manuals and parts. For the rest of us, they are disposable and we certainly hope they last at least 5 years.
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